PT INDO VISION HUB

Frequently Asked Questions

Common Questions About Our IT Services

We provide comprehensive IT services including cloud computing solutions, custom software development, cybersecurity services, AI and machine learning implementation, digital transformation consulting, data analytics, and managed IT services. Our team specializes in AWS, Azure, and Google Cloud platforms.

Cloud migration timelines vary depending on the complexity and size of your infrastructure. Typically, small to medium projects take 2-4 weeks, while large enterprise migrations can take 2-6 months. We provide detailed project timelines during our initial consultation and ensure minimal downtime during the migration process.

Yes, we offer 24/7 technical support for all our managed services and critical systems. Our support team is available via phone, email, and online chat. We also provide different support tiers based on your business needs, including emergency response times as fast as 15 minutes for critical issues.

We implement multi-layered security approaches including firewall configuration, intrusion detection systems, regular security audits, vulnerability assessments, employee training, and compliance with ISO 27001 standards. We also provide continuous monitoring and incident response services to protect against evolving cyber threats.

Absolutely! We specialize in digital transformation consulting and implementation. Our services include business process analysis, technology strategy development, system integration, automation implementation, and change management. We help businesses modernize their operations and leverage technology for competitive advantage.

Our development team works with a wide range of technologies including Java, Python, JavaScript, React, Angular, Node.js, .NET, PHP, and mobile technologies like React Native and Flutter. We also specialize in database technologies like MySQL, PostgreSQL, MongoDB, and big data solutions.

We adhere to strict data privacy regulations and compliance standards including GDPR, ISO 27001, and local Indonesian data protection laws. We implement data encryption, access controls, audit trails, and regular compliance assessments. All our staff sign confidentiality agreements and undergo security training.

Our pricing model varies depending on the service type. We offer fixed-price projects for development work, monthly subscriptions for managed services, and hourly consulting rates for advisory services. We provide detailed quotes after understanding your specific requirements and always ensure transparent pricing with no hidden costs.

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